SolarWinds buys Squadcast to speed incident response

Observability provider SolarWinds announced this week it had signed an agreement to acquire San Francisco-based Squadcast and its incident response technology for an undisclosed amount. The acquisition will let SolarWinds provide customers with intelligent incident response that will speed mean time to resolution (MTTR) for customers, SolarWinds says.

“With the industry battles to operationally manage and control hybrid ecosystems and the massive influx of alerts, IT professionals need a more powerful solution to cut through the noise,” said Cullen Childress, SolarWinds chief product officer, in a statement. “The addition of intelligent incident response from Squadcast to the SolarWinds Platform further accelerate MTTR, allowing practitioners to not only accelerate time to detection of incidents but to remediate those incidents in an accelerated manner, maximizing their operational resilience.”

Squadcast reports that its users see benefits such as a 68% reduction in the average MTTR and save some 1,000 work hours and $500,000 in costs using its incident response technology. SolarWinds says the Squadcast technology complements SolarWinds observability and service management offerings and offers expertise in the incident response management domain.

“Squadcast is excited to join forces with SolarWinds to help customers make their worlds more reliable,” said Amiya Adwitiya, Squadcast Founder and CEO. “By optimizing incident response with AI, customers reduce noise, enhance efficiency, and resolve incidents faster—so they can focus on what truly matters.”

Citing customers such as Redis and Charter, SolarWinds’ Childress detailed how the technologies will converge to help customers achieve better results.

“We aim to realize a new vision of operational resilience. Combining SolarWinds Observability and service management with Squadcast’s incident response management solution, we will enable enterprises to proactively manage service health, reduce MTTR, and drive exceptional user experiences,” Childress wrote in a blog about the acquisition news. “The integration of Squadcast’s incident response management solutions is more than just an enhancement—it redefines reliability and incident response.”

Squadcast customers shared their experiences with the technology. “Since implementing Squadcast, we’ve reduced incoming alerts from tens of thousands to hundreds, thanks to flexible deduplication. It has a direct impact on reducing alert fatigue and increasing awareness,” said Avner Yaacov, Senior Manager at Redis, in a statement.

According to SolarWinds, the SaaS-based offering will complement the company’s current portfolio, which serves the needs of IT organizations at businesses of all sizes, from SMBs to large enterprises. The new enhancements to the SolarWinds portfolio are available now

SolarWinds will share more details around its acquired capabilities at the free SolarWinds Day: The Era of Operational Resilience virtual event. The event will also feature a roundtable discussion with Torsten Volk, principal analyst, Application Modernization at Enterprise Strategy Group. 

“In today’s fragmented landscape, most IT environments lack not only a unified, end-to-end view of a system’s health and performance but also the ability to efficiently remediate issues and provide meaningful business insights,” said in a statement. “Despite investments in monitoring tools and platforms, organizations are struggling to maintain operational resilience. This tool sprawl has created a critical visibility gap, with 52% of organizations still lacking full-stack observability. Addressing this critical challenge is essential for organizations to diagnose and remediate issues proactively before they impact the business.”

More SolarWinds news:

• SolarWinds amps up observability software with AI
• SolarWinds debuts AI framework in its service desk product
• Buyer’s guide: How to shop for network observability tools